Privacy policy

1. Background

Jumbo Interactive Limited (“Jumbo”) is committed to the protection of the Personal Information of individuals and is bound by:

This Policy provides an overview of how Jumbo collects, stores, and uses your Personal Information, where applicable. This Policy also details how you can access and update your Personal Information or make a complaint.

This Policy applies to the Jumbo Interactive Corporate Site and Jumbo’s use of Personal Information collected by or through it. Additional privacy policies will apply to specific business operational units and geographic regions.

2. Definitions

APPs means the Australian Privacy Principles, as outlined in Schedule 1 of the Privacy Act 1988 (Cth);

Corporate Site means the website accessible at:;

Data Subject means an identifiable or natural person that is subject to and protected by GDPR;

GDPR means the Data Protection Act 2018 (UK) and Regulation (EU) 2016/679 as applied therein;

Personal Information means any information or opinions about you that identify you or by which your identity can be reasonably determined, howsoever recorded. For UK Data Subjects, Personal Information has the meaning prescribed by Article 4 of GDPR;

Privacy Laws means the Privacy Act 1988 (Cth), GDPR (where applicable), and any successor or related legislation that may apply from time to time;

3. What Personal Information do we collect

The Personal Information that Jumbo collects about you through the Corporate Site may include information in the following categories:


4. Why and how Jumbo collects Personal Information

Purpose of Collection

Personal Information is collected through the Corporate Site for the primary purpose of providing customers, clients and investors with information regarding the Jumbo Interactive business, its subsidiaries, and related parties. Personal information is also collected should you register your interest for a career at Jumbo, to facilitate and administer such expressions of interest.

For Data Subjects, the lawful bases for processing your Personal Information are that: you have given your consent to the processing for the above purposes; that the processing is necessary to take steps at your request prior to entering into a contract with you; and/or that the processing is necessary for compliance with a legal obligation to which we are subject, as applicable in the circumstance.

Means of Collection

Personal Information is collected from you in the following ways:

5. Cookies

What are Cookies?

Our Corporate Site uses “Cookies”.

Our Corporate Site uses both Functional and Non-Functional Cookies.

Functional Cookies are used to:

Non-Functional Cookies are used to:

Most internet browsers are pre-set to accept Cookies. If you prefer not to receive them, you may adjust your browser to disable Cookies or ensure you are warned when they are used. Turning off Non-Functional Cookies may impair the operation of our Corporate Site and present you with a less convenient or navigable experience. Functional Cookies cannot be disabled, as they are required to be used to enable the Corporate Site to function.

We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve our site. Website usage data is captured using first and third-party cookies and other tracking technologies, we use this information for site optimisation, and fraud/security purposes. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.

Cookies do not routinely collect Personal Information as defined by the APPs. However, they may collect Personal Information as defined by GDPR (for example, IP addresses). Any Personal Information collected by our use of Cookies will be handled and treated in accordance with the provisions of this Privacy Policy.

6. Personal Information Security

Jumbo is committed to the protection of your Personal Information from unauthorized access. We use a range of security mechanisms and procedures to ensure a level of security appropriate to the risk to the Personal Information we hold about you.

Jumbo takes all reasonable efforts to ensure your Personal Information is stored securely both in electronic and physical forms. In addition, Jumbo maintains ongoing compliance with the ISO 27001:2022, adhering to and certified compliance with the security and privacy measures outlined therein.

Personal Information that is no longer required to be processed for the purposes for which it was collected will be destroyed, in accordance with and when required by applicable Privacy Laws.

7. Use and Disclosure of Personal Information

Your Personal Information may be used to:

Jumbo may disclose your Personal Information to:

subject always to Jumbo’s obligations under the Privacy Laws.

8. Third-party and Cross Border Disclosures

Jumbo may share your Personal Information with third-parties falling within the categories below, for the purposes set out in section 6 above:

Jumbo ensures that any third-parties described above are engaged subject to appropriate safeguards with respect to the receipt and disclosure of your Personal Information, specifically by:

9. Access to Personal Information

You have the right under the APPs (section 12) and GDPR (as applicable) to seek access to the Personal Information held by Jumbo about you. If you wish to exercise this right or any other right, if you believe that the information is incorrect, incomplete or out-of-date, you should address your request the Jumbo Interactive Privacy Officer nominated in Section 12.

All requests to access Personal Information should be made in writing or by email and addressed to the Privacy Officer. Jumbo shall respond to any such request within a reasonable period of time after the request is received. Jumbo will not charge you for making requests to access any information held about you, however, we reserve the right to undertake cost recovery for the provision of such information where it is permitted by law. We will notify you prior to undertaking work where costs are to be charged.

If there is a reason for not granting you access to your information, we will provide you with a written explanation of the reasons for the refusal and inform you of your further options.

For UK Data Subjects:

As provided by GDPR, you have additional rights in relation to your Personal Information over and above Australian-based individuals, including the right to erasure and the right to restrict the processing of your Personal Information. You may seek to exercise these additional rights by similarly contacting the Jumbo Interactive Privacy Officer.

10. Enquiries and Complaints

Information about the Privacy Act 1988 and the Australian Privacy Principles is available from the Office of the Australian Information Commissioner: or by telephone: 1300 363 992.

Information regarding the GDPR is available from the relevant Information Commissioner; for UK Data Subjects, this is the Information Commissioner’s Office (UK): or by telephone: 0303 123 1113.

If you have a query regarding Jumbo’s management of your Personal Information, wish to correct information held by us or require further information, please contact us at the contact listed in section 12. Jumbo shall respond to your correspondence within a reasonable period of time following receipt.

If you are not satisfied with the outcome of your complaint, you may refer your complaint to the Office of the Australian Information Commissioner or, for UK Data Subjects, the Information Commissioners Office.

11. Changes to the Privacy Policy

Jumbo reserves the right to make changes to this Privacy Policy. Any changes made to the Privacy Policy will be effected by Jumbo changing this Policy and such changes will become effective upon publication of the revised Privacy Policy. If we make any material or substantial changes to this Privacy Policy we will use reasonable endeavours to inform you by email or other agreed communications channels.

12. Jumbo Interactive Privacy Officer Contact Details

Attention: Privacy Officer, Jumbo Interactive Ltd

Postal address: PO Box 824, Toowong Qld 4066, Australia

Email: Email us

Phone: +61 7 3831 3705