• Jumbo
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Privacy Policy

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1. Background

Jumbo Interactive Limited (“Jumbo”) is committed to the protection of the Personal Information of individuals and is bound by the Australian Privacy Principles / UK Data Protection Act 2018 and any successor legislation.

This Policy provides an overview of how Jumbo collects, stores, and uses your Personal Information, where applicable. This Policy also details how you can access and update your Personal Information or make a complaint.

This Policy applies to the Jumbo Interactive Corporate Site, and all of the companies that form part of Jumbo Interactive, but additional privacy policies apply to specific business operational units and geographic regions.

2. Definitions

AML/CTF Act means the Anti Money Laundering and Counter-Terrorism Financing Act 2006 (Cth);

APPsmeans the Australian Privacy Principles under the Privacy Act 1988;

Corporate Site means www.jumbointeractive.com

Personal Information is any information about you that identifies you or by which your identity can be reasonably determined;

Privacy Act means the Privacy Act 1988 (Cth);

UK Data Subject means an identifiable or natural person situated within the United Kingdom.

Website means our website (jumbointeractive.com) or the websites we operate on behalf of our clients from time to time;

3. What Personal Information do we collect

The Personal Information that Jumbo collects about you through the Corporate Site may include your:

  • Name
  • Mailing address
  • Email address
  • Telephone number

4. Why and how Jumbo collects Personal Information

Personal Information is collected through the Corporate Site for the primary purpose of providing customers, clients and investors with information regarding the Jumbo Interactive business, its subsidiaries, and related parties. Personal information is also collected should you register your interest for a career at Jumbo. Under the UK Data Protection Act 2018, the lawful basis for processing this information is (as applicable): that you have given your consent to the processing for the above purposes; that the processing is necessary to take steps at your request prior to entering into a contract with you; and that the processing is necessary for compliance with a legal obligation to which we are subject.

Personal Information is collected from you in the following ways:

  • Through our jumbointeractive.com website and communications between you and us by correspondence (such as email, fax, letter, phone);
  • By third parties such as our affiliates, our suppliers, including lottery-based game suppliers, or your representatives;
  • Through registering interest via the “Careers” page; and
  • Through registering interest via the “Contact Us” facility.

What are 'cookies'?

  • Our website uses ‘cookies’.
  • 'cookies' are alphanumeric identifiers that are placed on your computer's hard drive through your web browser.
  • 'cookies' enable our system to recognise your browser and maintain your details.
  • By disabling 'cookies', you will not be able to participate in some of the features offered by jumbointeractive.com.
  • Most Internet browsers are pre-set to accept cookies. If you prefer not to receive 'cookies', you may adjust your Internet browser to disable or to warn you when 'cookies' are used. As there are many browsers in the marketplace, the easiest way to change your settings is by searching for 'cookies' in your Help/Contents and Index options on your browser.
  • Our 'cookies' don't send us back any information about your computer (except your IP address) or any other information on your hard drive.

5. Personal Information Security

Jumbo is committed to the protection of your Personal Information from unauthorized access. We use a range of security mechanisms and procedures to ensure a level of security appropriate to the risk to the Personal Information we hold about you.

Jumbo makes all reasonable efforts to ensure your Personal Information is stored securely both in electronic and physical forms in compliance with the APPs/UK Data Protection Act 2018.

Personal Information that is no longer required to be processed for the purposes for which it was collected will be destroyed, in accordance with the APPs/UK Data Protection Act 2018.

6. Use and Disclosure of Personal Information

Your Personal Information may be used to:

  • Verify your name, address and identity;
  • Research and develop our services;
  • Maintain and develop our business systems and infrastructure, including testing and upgrading of these systems;
  • Notify you of, and provide you with, any lottery winnings;
  • Communicate new products and services to you, by Jumbo and/or its lottery-based game suppliers for marketing purposes, including, the opportunity to take up special promotions and offers. You have an 'opt-out' option to this communication by following the one-click unsubscribe link available at the bottom of every promotional message. We only send periodical communications to individuals who have 'opted in' to receive these. We do not 'spam' our customers in any manner;
  • Consider you for employment
  • Address any query, feedback or complaints you may have; and
  • Contact you for any other reason.

Jumbo may disclose your Personal Information to:

  • Our lottery-based game suppliers, their auditors, and/or their regulators;
  • Your authorised representative (e.g. legal advisers) but only upon receipt of your written authorisation;
  • Unrelated third parties to enable outsourcing of relevant functions relating to the provision of lottery-based gaming and marketing products and services and only for the primary purpose of providing those functions; Professional advisers including but not limited to accountants, auditors and legal advisers;
  • Courts, Government and regulatory authorities as required or authorised by law;
  • You also consent to Jumbo providing your Personal Information to a third party located outside Australia; and
  • You also consent to any such third party storing your Personal Information. Any such third party will not be permitted to re-sell, use or share the data provided, without Jumbo’s permission;

subject always to Jumbo’s obligations under the Privacy Act/UK Data Protection Act 2018.

7. Important Notice: cross-border disclosures

By providing your Personal Information to Jumbo, you consent to disclosures to overseas recipients.

Where we do provide your Personal Information to a third party outside of the country you reside, we will only provide your Personal Information where the recipient has provided appropriate safeguards (within the meaning of the UK Data Protection Act 2018) to ensure that the third party undertakes to protect your privacy. Jumbo will not be accountable under the Privacy Act for any breach of your privacy by the third party, nor will you be able to seek redress under the Privacy Act for any use or breach by the third party. You also acknowledge that the third party may not be subject to similar laws or principles as under Privacy Act.

8. Access to Personal Information

You have the right under the Privacy Act 1988/UK Data Protection Act 2018 to seek access to the Personal Information held by Jumbo about you. If you wish to exercise this right, or if you believe that the information is incorrect, incomplete or out-of-date, you should either correct/update the information by contacting the Jumbo Interactive Privacy Officer through the details below.

All requests to access Personal Information should be made in writing or by email and addressed to the Privacy Officer at the addresses listed at the end of this document. It is Jumbo’s policy to respond to any such request within a reasonable period of time after the request is received. Jumbo will not charge you for making requests to access any information held about you, however, we reserve the right to undertake cost recovery for the provision of such information where it is justified. We will notify you prior to undertaking work where costs are to be charged.

If there is a reason for not granting you access to your information, we will provide you with a written explanation of the reasons for the refusal (unless unreasonable to do so) and inform you of the mechanisms to complain about the refusal.

For UK Data Subjects:

As required by the UK Data Protection Act 2018, you have additional rights in relation to your Personal Information, including the right to erasure and the right to restrict the processing of your Personal Information. You may seek to exercise these additional rights by similarly contacting the Jumbo Interactive Privacy Officer.

9. Enquiries and Complaints

Information about the Privacy Act 1988 and the Australian Privacy Principles is available from the Office of the Australian Information Commissioner, and information regarding the UK Data Protection Act 2018 is available from the Information Commissioner’s Office.

If you have a complaint regarding Jumbo's management of your Personal Information or wish to correct information held by us or require further information, please contact us. Our policy is to respond to your complaint, correction request or query within a reasonable period of time after the complaint is received.

If you are not satisfied with the outcome of your complaint, you may refer your complaint to the Office of the Australian Information Commissioner by contacting 1300 363 992 or by visiting the websitewww.oaic.gov.au or (for UK Data Subjects) the Information Commissioner’s Office on 0303 123 1113 or by visiting the website https://ico.org.uk/.

10. Changes to the Privacy Policy

Jumbo reserves the right to make changes to this Privacy Policy. Any changes made to the Privacy Policy in the future will be posted on this page and such changes will become effective upon posting of the revised Privacy Policy. If we make any material or substantial changes to this Privacy Policy we will use reasonable endeavours to inform you by email, notice on our OzLotteries.com website, or other agreed communications channels.

11. Jumbo Interactive Privacy Officer Contact Details

Att: Privacy Officer
Jumbo Interactive Ltd
Postal address: PO Box 824,Toowong Qld 4066, Australia

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