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Customer Support Officer

Jumbo Interactive (ASX: JIN) is a leading digital retailer of official government and charitable lotteries. We utilise the latest technology to craft an engaging and entertaining experience for our customers across a range of digital platforms.

Who We’re Looking For:

As a CSO, you will work as part of our Customer Support Centre providing our customers with a positive experience whilst they are using the Ozlotteries.com website and mobile app.

The role is a part-time position on a fixed-term contract for 4 months (potential to be extended), working five (5) days/week (Monday, Tuesday, Wednesday, Friday and Saturday).  The hours of work will be 2:30pm-7:30pm (AWST)

As Part of Your Role We Will Expect You To:

  • Provide excellent customer service via various methods - including email, chat, phone and creating help centre articles. This also includes administrative functions of our systems such as updating customer information,
  • Test and assist with the reporting of technical issues to internal Jumbo Product Team, including passing on feedback and ideas in the interest of continuous improvement,
  • Keep up to date with changes in procedures, game play and products offered to customers via our websites and apps and be able to confidently relay this information to our customers,
  • Have strong attention to detail and be able to tailor your response to our customers in a way they understand while ensuring a focus on resolving issues - previous experience dealing with conflict resolution and problem solving would be beneficial.

To Be Successful You Will Ideally Have:

  • Previous experience in a call centre or customer service position,
  • Strong communicator, both verbal and written,
  • Confident dealing with difficult and a wide variety of customers,
  • Intermediate computer skills

It's Great, But Not Required If You Have:

  • Ability to problem solve technical issues with customers,
  • Previous CRM experience (Zendesk, Freshdesk, Intercom)

Visit www.jumbointeractive.com to learn about Jumbo Interactive

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